Customer News Letter 2022

New Year, same us! Cali and I want to continue to offer a high quality and safe service for your dogs.
Please read on for more info and make sure you complete the “Terms & Conditions” form at the end.

Qualifications
**Dog First Aid:**
This year I renwed my canine first aid course in Wareham with Allwinds Dog First Aid. It was a fun day packed full of practical elements taught by Amanda, a qualifed veterinary nurse.
**Dog Training & Behaviour:**
I completed a course with the “Victoria Stilwell Accademy” - Fundamentals of Dog Training and Behaviour. Victoria is a world-renowned dog trainer.
Competing her course, I learned more about:
The philosophies, methods, and understandings which define a progressive, science-based approach to dog training.
The canine senses, brain and cognition.
How dogs communicate and ways to more clearly ‘read’ your dog.
Keys to successful training and an enriching experience for your dog.
How to tackle challenging behaviors.

NEW - Join the Harbour Tails Poo Bag Club!

Would you like Harbour Tails to supply you with earth friendly, compostable and strong poo bags?
I use “Fetch It” bags and able to supply these (to active customers only) for **£4.35 per 60 bags** (RRP £5.49).
Join the “poo bag club” by submitting the below form. You’ll recieve 60 bags per month which I drop off when I collect your dogs. Subscriptions/deliveries will start in February 2022.

NEW - #ThinkingThursday

If you follow Harbour Tails on Facebook and/or Instagram, you might notice something new for 2022! I’m calling it #ThinkingThursday.
Realistically not every Thursday, but regular Thursdays, I will post ‘chin scratching’ content/questions to get us thinking. This week we had “Do Dogs Feel Guilt?”
The next installment will be about “Giving Dogs Choice”.
If there is something you would like to see discussed on an installement of #ThinkingThurday, I would love to hear from you! Just send me a text/whatsapp..

Charitable Causes

In 2021 Harbour Tails donated £635 to charity.
- £425 of this was raised through fundraisers (charity walks and a dog biscuit sale) where generous Harbour Tails customers conated to the causes. Thank you so much!
- £210 was donated by Harbour Tails directly.

The charities we supported this year were:
- Margaret Green Animal Rescue, Dorset
- Waggy Tails Rescue, Dorset
- DAWG Dog Rescue, Dorset
- Service Dogs UK

We hope to be able to continue donating to animal charities during 2022.

The Boring Stuff… Terms & Conditions

Its time to ask you to refresh yourselves over the Harbour Tails Terms and conditions below. They are the same that you agreed to when originally registering your dog to Harbour Tails. However please read through again to refresh your memory and tick at the bottom to confirm you have read and accepted. Thank you so much for your time.

Terms & Conditions

Please read the following information carefully. By booking a service with Harbour Tails you accept the below Terms & Conditions: 1. Relationship and Responsibilities 1.1. It is expressly understood that the Owner retains the services of the Walker as an Independent Contractor and not as an employee. 1.2. The Walker undertakes to perform the agreed-on services in an attentive, reliable and caring manner and the Owner undertakes to provide all necessary information to assist in this performance. 1.3. The Walker undertakes to notify the Owner of any occurrence pertaining to the dog which may be relevant to the care and well-being of the dog. 1.4. The Walker will supply and be equipped with waste bags and will duly remove the dog’s faeces from all public places. 1.5. The Walker reserves the right to walk other compatible dogs at the same time (for group walk bookings) but undertakes to limit the number of dogs walked with one person to 4 (four). 1.6. The Owner will provide suitable harnesses, collars as approved by the Walker as well as coats or muzzles if required. 1.7. The Walker shall not be obliged to perform any other duties except those specified. 2. Compensation 2.1. The Walker shall be paid the agreed amount per walk. 2.2. For ad-hock walks payment is due in advance. For regular walks payment is due at the end of every month. 4. Cancellation or Early Termination 4.1. Either party may terminate this Dog Walking Contract a minimum of 24 (twenty four) hours prior to the first scheduled visit without incurring penalties or damages. 4.2 Cancellation by the Owner of scheduled walks with less than 48 hrs notice may be charged at 50% or rescheduled at the discretion of the Walker. 4.2. Cancellation by the Owner of scheduled walks with less than 24 hrs notice may be charged at the full rate or rescheduled at the discretion of the Walker. 4.3. Where the Walker as sole proprietor needs to cancel a scheduled walk due to unforeseen circumstances, he/she may refund payment or appoint a substitute Walker with the written approval of the Owner and any difference in the fees charged shall be for the account of the Walker. 4.4. Should any dog become aggressive or dangerous, the Walker may terminate this dog walking contract with immediate effect. 4.5. Any wrongful or misleading information in the Owner’s Information or Pet Information sheets may constitute a breach of terms of this Dog Walking Contract and be grounds for instant termination thereof. 4.6. Termination under the circumstances described in 4.4 or 4.5 above shall not entitle the Owner to any refunds nor relief of any outstanding payments due. 5. Liability 5.1. The Walker accepts no liability for any breach of security or loss of or damage to the Owner’s property if any other person has access to the property during the term of this agreement. 5.2. The Walker shall not be liable for any mishap of whatsoever nature which may befall a dog or caused by a dog who has unsupervised access to the outdoors. 5.3. The Owner shall be liable for all medical expenses and damages resulting from an injury to the Walker caused by the dog as well as damage to the Owner’s property. 5.4. The Walker is released from all liability related to transporting dog(s) to and from any veterinary clinic or kennel, the medical treatment of the dog(s) and the expense thereof. 5.5 The owner represents that the pet to be walked/visited is healthy, all immunisations are up to date, the pet has been fleaed and wormed and has not been exposed to any known communicable disease within the thirty-day period immediately prior to the commencement date of the pet service provided. There will be a charge to the pet owner should their pet be found to have fleas. 5.6 Any damage made to the property of Harbour Tails whilst the pet is in our care is the responsibility of the pet owner and they agree to cover all costs. 5.7 Harbour Tails cannot be held responsible for any damage or loss of the owner’s property which is brought with/left with the pet. 5.8 The dog owner understands that due to the nature of dog play, walks and general dog interaction; minor cuts and scratches are not uncommon even with careful supervision. In the event the dog has inflicted a serious injury however, you understand and hereby represent that you, the dog owner is solely responsible for any harm caused by the dog while he/she is in the care of Harbour Tails. Harbour Tails cannot be held responsible for any loss, accident, injury or death caused to any animal whilst in our care. 5.9 Harbour Tails will apply personal judgment and cut short a walk if necessary because of extreme weather conditions (i.e. heat, thunder storms etc.) for the safety of both the dogs and the walker and reserves the right to cancel a contract at any time with immediate effect if the dog does not respond well to the walker and/or other dogs. 5.10 Harbour Tails cannot be held responsible for any unwanted pregnancies. Bitches in season are walked at the pet owner’s risk. 6. Indemnification 6.1 The parties agree to indemnify and hold harmless each other as well as respective employees, successors and assigns from any and all claims arising from either party’s willful or negligent conduct. 7. Emergencies 7.1 In the event of an emergency, the Walker shall contact the Owner at the numbers provided to confirm the Owner’s choice of action. If the Owner cannot be reached timeously, the Walker is authorised to: 7.1. Transport the dog(s) to the listed veterinarian; 7.2. Request on-site treatment from a veterinarian; 7.3. Transport the dog(s) to an emergency clinic if the previous two options are not feasible. 8. Security 8.1 The Walker warrants to keep safe and confidential all keys, remote control entry devices, access codes and personal information of the Owner and to return same to the Owner at the end of the contract period or immediately upon demand. 9. Photography/video 9.1 Your pet will be photographed during its time with us. These images may be used on our Website/Facebook pages etc. Harbour Tails will never share any photos/video containing visible ID tag information. 9. Relaxation of Terms 9.1 No relaxation, indulgence, waiver or release by any party of any of the rights in terms of this agreement on one occasion shall prevent the subsequent enforcement of such rights and shall not be deemed to be a waiver of any subsequent breach of any of the terms. 10. Whole Agreement 10.1 This Dog Walking Contract and Owner’s Pet Enrolment form attached constitute the sole and entire agreement between the parties with regard to the subject matter hereof and the parties waive the right to rely on any alleged expressed or implied provision not contained therein. Any alteration to this agreement must be in writing and signed by both parties. 11. Assignment 11.1 No party may assign any of its rights or delegate or assign any of its obligations in terms of this Dog Walking Contract without the prior written consent of the other party, except where otherwise stated. 12. Binding Effect 12.1 The terms of this Contract shall be binding upon and accrue to the benefit and be enforceable by either party’s successors, legal representatives and assigns. The pet owner agrees to the above conditions as stated.

I understand and accept the Terms & Conditions.

Name

First Name

Last Name

Email

Thank you so much for reading. As always, if you have any questions just let me know.

Lots of love, Dani & Cali

Happy New Year 2022

Qualifications

NEW - Join the Harbour Tails Poo Bag Club!

NEW - #ThinkingThursday

Charitable Causes

Recommended Reading

The Boring Stuff… Terms & Conditions

Thank you so much for reading. As always, if you have any questions just let me know.

Contact

Harbour Tails Dog Walking

Happy New Year 2022

Qualifications

NEW - Join the Harbour Tails Poo Bag Club!

NEW - #ThinkingThursday

Charitable Causes

Recommended Reading

The Boring Stuff… Terms & Conditions

Thank you so much for reading. As always, if you have any questions just let me know.

Restrictions Bring a Change in Walking Dynamics

Christmas Fundraiser for Service Dogs UK

Contact

Harbour Tails Dog Walking